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Privacy Policy

CASA (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, contact us, or express an interest in joining our organisation.


1. The Information We Collect

We only collect personal information that you voluntarily provide to us when using our website services:

  • Contact Form: When you send us a message, we collect your name, email address, and any personal information you choose to include in your query.
  • Join Form: When you submit an interest in joining us, we collect your name, email address, phone number, and any other contact details or preferences requested on the form.
  • Mailing List Preference: We record whether you have ticked the checkbox consenting to receive our newsletter or marketing updates.
Note: Our website does not allow user-submitted comments, posts, or public forum submissions.

2. How We Use Your Information & Our Legal Basis

Under the UK GDPR, we rely on the following legal bases to process your information:

Purpose / Activity Type of Data Legal Basis for Processing
Responding to queries submitted via the Contact Form Name, email address, message details Legitimate Interests: To effectively answer your inquiry and communicate with you.
Processing your expression of interest via the Join Form Name, contact details, form submission details Legitimate Interests / Steps prior to a contract: To process your request to join and discuss membership or involvement.
Sending newsletters and updates (via the Mailing Listcheckbox) Name, email address Consent: You have actively opted in by checking the mailing list box.

3. Member Directory Listings

If you express an interest in joining us, you may have the option to have your contact details or profile included in our on-site directory.

  • Explicit Consent: We will never automatically add your details to any public or member directory.
  • Follow-up Process: Inclusion in the directory is discussed directly with you via email or phone after you submit your join request. Your details will only be published if you provide explicit written consent.
  • Updating or Removing Your Details: You may request to amend, update, or remove your directory entry at any time by contacting us at [Insert Email Address==========].

4. Direct Marketing & Communication Preferences

If you opt-in to our mailing list, we may send you updates about our news, events, and charitable activities.

  • You can opt out or unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email we send, or by contacting us directly.

5. Third-Party Services and Data Sharing

We respect your privacy and will never sell or rent your personal data to third parties.

We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (e.g., website hosting providers or email broadcast platforms). These service providers act strictly as data processors under our instructions and are bound by legal agreements to keep your data secure.

6. Data Storage and Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact inquiries: Retained until your query is fully resolved, and deleted periodically thereafter unless ongoing communication is required.
  • Join requests: Retained while we process your request and set up your involvement/membership.
  • Mailing List subscribers: Retained until you withdraw your consent or unsubscribe.
We implement appropriate technical and organizational measures to ensure your personal data is stored securely.

7. Your Legal Rights

Under UK data protection law, you have the following rights regarding your personal information:

  • Right of Access: You can request copies of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can ask us to delete your personal data in certain circumstances.
  • Right to Withdraw Consent: Where processing is based on consent (e.g., mailing list or directory inclusion), you can withdraw your consent at any time.
  • Right to Object: You can object to our processing of your personal data where we rely on legitimate interests.
To exercise any of these rights, please contact us at [Insert Email Address========].

8. Cookies

Our website uses essential cookies necessary for the website to function securely and efficiently. We also use non-essential analytics cookies to help us understand how visitors interact with our site, which helps us improve our services. You can manage your cookie preferences via our cookie banner.

9. How to Contact Us or Lodge a Complaint

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: [email@casa-uk.org=========]
  • Postal Address: [Your Address========]
If you are not satisfied with how we respond to your request or concern, you have the right to lodge a complaint with the UK data protection supervisory authority:

Information Commissioner’s Office (ICO)

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with the updated revision date.

Last updated: [14 Oct 2026]